Our shipping rates vary depending on weight, time and the destination zone. Please look up your zip code for more accurate rates by FedEx and UPS, or inquire for a rate card specific to your fulfillment needs.
We know summer is a prime time for visitor traffic and shipping boosts, and we’re here to make sure your wine arrives to the customer in perfect condition. We will work with you on your preferred summer solutions, so you don’t have to worry about “summer holds” or losing valuable customers.
Wine packages are upgraded to UPS Next Day Air and ship Mon- Thurs. They are picked up in St. Helena at Out Of The Box in a temperature controlled truck and then transported straight to the airport facility for sorting under a temperature controlled environment. Wine arrives by 10 a.m. the next day via a regular UPS truck to the customer. Shipment times can vary, and occasionally depending on location from the UPS hub, the shipment may be later than 10 a.m. Summer Solution fees are highly discounted (50%+) off the regular Next Day Air Fee. Ice packs are not required or recommended.
FedEx Temperature-control services provide cold chain transportation for your products when you need it. Their exclusive-use vehicles, specially trained agents and dedicated quality assurance team delivers enhanced visibility and regulatory compliance support for temperature-sensitive shipments. They use refrigerated trailers that maintain 55° F out of seven FedEx hubs across the United States, and the packages are delivered by priority express overnight by 10 a.m.
Ice pack shipping is available to our clients, regardless of the carrier that is used. A specialty add-on, to help ensure the wine arrives in good condition, we approach our ice pack program with each client to understand preferences and shipment timing.
We care about our employees as much as we care about your wine, so it’s important for them to get some time off too! Therefore, we are closed for business on the following holidays:
New Year’s Day
Independence Day (July 4th)
Christmas Eve Day
Please note, our carriers may have similar closures so expect a delay of 1-2 days during the week of holidays. Additionally, several holidays land on a Monday so please plan ahead.
When it comes to compliance, we know enough to be dangerous. Still, we like to leave it up to the experts so that nothing slides through the cracks. We have valuable partnerships with several compliance firms, including Grape Vine Compliance, West Coast Wine Compliance, and Devine Compliance. If you have any questions regarding compliance, contact us and we will be happy to answer or connect you with one of our partners.